ExcelAsia’s training curriculum has been developed over the years by our principals who have direct experience in the contact center industry. This curriculum is often revisited, revised, and customized to adhere to our client's training requirements.
There are 2 main elements that make up our Call Center training content, which are then divided into further categories and training modules.
The 2 main elements are:
- Basic Communication and Comprehension Skills (10 modules) - This training enhances the candidate's ability to speak and understand Basic English and encourages them to practice the language at all times.
- Customer Service 101 (15 modules) - This training is an effective way of enabling the candidate to understand the value of Customer Service. It helps them prepare for their role as Customer Service Representatives through actual simulation techniques and role-play scenarios.
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Training in ExcelAsia was fun! I learned may things here, though there were nerve-wrecking moments like with the daily activities, I learned many things. I learned my SVA, intonation, pronunciation, everything! This is an experience that I will never forget. Thumbs up, ExcelAsia!
-Sharon Mae Jariel, Convergys CSR
Training at ExcelAsia has been the best days of my life. They turned all my negativities into one big (+). If you ever need call center training, come to ExcelAsia. It is the best place to train. Thank you, ExcelAsia!
-Rhomme Adller Yu, Ventus TSR
Training in ExcelAsia is worth it. You will learn amny things from the English grammar, proficiency and intonation. You will not waste a single day in the training. You will also learn to socialize and build up your self confidence.
-Laurice Ann Baldo, Sitel CSR
Training in ExcelAsia was fun and was a good learning experience. I have become more of a positive thnker and gained faith in myself that I can be hired at any call centers because of what I have learned here in ExcelAsia.
-Ma. Aileen Manlapid, Sitel CSR
It was a very wonderful and fruitful experience, I have learned a lot and I am now certain that whatever challenges that will arise in the future, I will be able to face it. Positive thinking is all I need, focus on anything and everything I do. With ExcelAsiam, I am a new person.
-Feliz Crisostomo, Jr.
ExcelAsia is a good training ground for people who want to be call center agents. The employees here are so friendly. The Trainer focuses on letting you see your weaknesses so you can work on them. Thank you, ExcelAsia!
We had 5 days of training at ExcelAsia. Everybody was so fun! You'll meet different kinds of people and you need to speak in English while you're inside the building. At first it was so hard to pronounce words correctly because I was used to reading them but I got the hang of it as days went by. For those who want to improve their grammar and communication skills, try out ExcelAsia! It's worth it, you will learn while having fun!
My training in ExcelAsia was one great experience. My self-esteem was given a needed boost. Never a dull moment, always fun. The learnings are never ending. Our dear Trainer was a blessing to us. She guided us well. She pushes us to be better for us to attain what we want in this industry. She opened our minds to different techniques that would help up become effective agents. This journey is truly a blessing, I have met new wonderful friends and attained what I need to build my career as a call center agent. Thank you, ExcelAsia for this experience!
Training in ExcelAsia was fun. I have learned a lot of techniques on how to be a good listener and a good call center agent. You will learn things that would surely improve your communication skills. Thank you, ExcelAsia!
-Kathlene Loise Abarca
There are many things that I have learned in ExcelAsia. I believe that these things will be helpful to all of us to become the best call center agents. Training here was fun!