88 CALL CENTER AGENTS WITH OR WITHOUT EXPERIENCE
Posted on 07-01-2012 | Application deadline on 08-01-2012
ExcelAsia was founded in 2005 to meet the growing demand of the Call Centers for Filipino Customer Service Representatives. What started out as a training and development center has evolved into an outstanding end-to-end HR solutions company that has made its way to being the number one provider to most of its clients.
ExcelAsia boasts of a team so unbelievably energetic and passionate about everything they do and achieve. From a group of 5 employees and 1 site in 2005, to an unbeatable team of 50 employees and 4 sites nationwide today, ExcelAsia is well positioned to support your business and help you achieve your goals. We believe that your success is our success.
ExcelAsia boasts of a team so unbelievably energetic and passionate about everything they do and achieve. From a group of 5 employees and 1 site in 2005, to an unbeatable team of 50 employees and 4 sites nationwide today, ExcelAsia is well positioned to support your business and help you achieve your goals. We believe that your success is our success.
88 CALL CENTER AGENTS WITH OR WITHOUT EXPERIENCE
(National Capital Region)
RESPONSIBILITIES:
108 DAYSHIFT CALL CENTER AGENTS APPLY NOW AND START ASAP! WITH EXPERIENCE! CGR0702
PHP 16000 - 30000 +incentives+allowance
Makati City (National Capital Reg), Mandaluyong City (National Capital Reg), Pasay City (National Capital Reg), Pasig City (National Capital Reg), Quezon City (National Capital Reg), Taguig City (National Capital Reg)
RESPONSIBILITIES:
A.) INTERNATIONAL CONSUMER ELECTRONICS PRODUCT SUPPORT
PARTS AND ACCESSORIES INBOUND SALES REPRESENTATIVES
•Has attained 2nd year college level of any course.
oHigh school graduates with exceptional communication and customer service skills are also welcome to apply
•Excellent problem solving and decision-making skills
•Strong conversational English communication skills
•Exceptional customer service orientation
•Computer and internet savvy
•Inbound or outbound phone sales experience is preferred but not required
oThrives on sales and earning opportunities
oComfortable working in a sales environment of consumer electronic devices/ gadgets
oDemonstrates the capacity to up-sell, cross-sell, and process orders
•Willing to work graveyard shifts and holidays
•Full training is provided but a positive and engaging personality is a must!
Ready to start ASAP
TEXT YOUR FULLNAME/INBOUND SALES AT 09175614086 OR SEND YOUR RESUME WITH A SUBJECT CSR-SALES AT croasa@excelasiaservices.com
B.) INTERNATIONAL CONSUMER ELECTRONICS PRODUCT SUPPORT
TECHNICAL SUPPORT REPRESENTATIVES
•Has attained 2nd year college level. Candidates with Computer/IT and Engineering related courses preferred
oHigh school graduates with exceptional communication and customer service skills are also welcome to apply
•Very good technical troubleshooting skills
•Excellent problem solving and decision-making
•Strong conversational English communication skills
•Exceptional customer service orientation
•Computer and internet savvy
•Determined to resolve customers’ technical concerns
•Willing to work graveyard shifts and holidays
Ready to start ASAP
TEXT YOUR FULLNAME/TSR AT 09175614086 OR SEND YOUR RESUME WITH A SUBJECT CSR-TSR AT croasa@excelasiaservices.com
C.)INTERNATIONAL FINANCIAL SERVICES ACCOUNT
CUSTOMER CARE PROFESSIONALS
•Completed at least 2 years of college education of any course
•Minimum 6 months relevant work experience gained in a customer service-oriented environment or industry (contact center, banking and finance, hotel and restaurant)
•Excellent English communication skills and interpersonal skills
•Excellent analytical and problem solving skills
•Knowledgeable in MS Office applications & the internet
•Willing to work in shifts
•Previous work experience in a financial, billing, or credit card account would be advantage
Ready to start ASAP
TEXT YOUR FULLNAME/FINANCIAL AT 09175614086 OR SEND YOUR RESUME WITH A SUBJECT CSR-FINANCIAL AT croasa@excelasiaservices.com
D.)Technical Support Helpdesk Professional
JOB OVERVIEW:
As a Technical Support Helpdesk Professional, you are at the frontline when it comes to interacting with customers by providing IT maintenance and support solutions using web-based technology
RESPONSIBILITIES:
•Provide support on technical issues in relation to DSL and wireless technology
•Deal directly with customers and respond promptly to their inquiries
•Handle and resolve customer complaints and direct requests and unresolved issues to the designated resource.
•Trouble shoot and process data using a logical and systematic process
QUALIFICATIONS:
•Must have completed at least 2 years of College
•With at least 6 mos. technical support experience in any industry
•Excellent critical thinking and English conversational skills, both verbal and written
•Knowledge of customer service principles and practices, and working with difficult clients
•Logical thinking and active listening skills to resolve issues in a professional manner
•Technical knowledge to navigate hardware, software, network, operating systems, and protocols
•Fresh graduates with at least 3-6 months OJT experience in an IT industry are also welcome to apply
TEXT YOUR FULLNAME/HELPDESK AT 09175614086 OR SEND YOUR RESUME WITH A SUBJECT TSR-HELPDESK AT croasa@excelasiaservices.com
E.) FREE CALL CENTER TRAINING FOR APPLICANTS!!
GET THAT COMPETITIVE EDGE WITH EXCELASIA’S FREE 13-DAY CALL CENTER BASICS FOUNDATION SKILLS TRAINING!
Our free FINISHING COURSE FOR CALL CENTER AGENTS is sponsored by TESDA and will help you:
• Improve your English communication skills from phonetics to fluency!
• Enhance your verbal presentation skills and neutralize that local accent!
• Develop your interpersonal skills
• Learn how to provide Effective Customer Service
• Explore the call center industry’s corporate culture!
• Learn how to handle calls
• Build up your confidence
• Develop your winning personality
• Improve your resume
• Pass the interviews
• Increase your market value
To join, you must be:
1. 18 – 55 years old
2. You should have finished at least 2 years in college. (High school graduates are also welcome)
3. Interviews are conducted Mondays to Fridays, 9am to 2pm at 2295 Jannov Plaza, Pasong Tamo Extension, Makati City
4. Willing to commit to a 13-day training
We have on-going classes!! FIRST COME, FIRST SERVED! Take advantage now!
FOR FASTER PROCESSING KINDLY TEXT YOUR FULLNAME/TRAINING TO MS. APPLE AT 09175614086. PLEASE FOLLOW THE INSTRUCTIONS FOR YOU TO BE ENTERTAINED. THANK YOU AND GOODLUCK!!
F.) TEAM LEADER
RESPONSIBILITIES:
- Conducts periodic reviews with the team members and helps them in improving performance
- Perform Quality audits on transactions
- Ensuring performance metrics are met / exceeded
- Handling escalations, act as floor walker and SME to guide specialists
- Providing operational support and performance reports to centre manager
- Assisting with performance improvement initiatives
- Cascade latest process related inputs and updates from the client and the management to the floor
REQUIREMENTS:
- Graduate of business administration/management, accounting or other related disciplines.
- 3-5 years customer service, payroll and tax or related experience.
- 2 -3 years Subject Matter Expert, mentor or supervisory experience
- Effective oral and written communication skills required.
- Strong interpersonal, conflict management and mentoring skills.
- Effective time management skills, organization, and planning required.
- Proficiency in Microsoft Windows.
- Willing to work in Makati area
- Amenable to work on shifting schedule
IF INTERESTED, kindly send your resume to croasa@excelasiaservices.com and kindly include TEAM LEADER as subject OR text "YOUR NAME/TEAM LEADER/PREFERRED DATE OF INTERVIEW" for faster process to 0917-561-4086 and look for MS. APPLE
G.) HEALTHCARE ACCOUNT
INTERNATIONAL MEDICAL INSURANCE ACCOUNT
HEALTHCARE ASSOCIATES
-Graduate of any 4-year course OR
-Minimum 2-years college level education with at least 6 months relevant work experience gained in a customer service-oriented environment
-Has very good customer service orientation
-Has very good communication and interpersonal skills
-Has very good analytical and problem solving skills
-Knowledgeable in MS Office and internet browsing
-Operating schedule: any 8-hour shift between 8PM-8AM, Mondays to Fridays (weekends off!)
-Experience in the health insurance business will be an advantage (but not required)
TEXT YOUR FULLNAME/HEALTHCARE AT 09175614086 OR SEND YOUR RESUME WITH A SUBJECT CSR-HEALTHCARE to croasa@excelasiaservices.com
TELL YOUR FRIENDS ABOUT IT! GET HIRED IN THE FASTEST GROWING INDUSTRY IN THE COUNTRY TODAY!!
GET TRAINED BY THE BEST, SO YOU CAN BE THE BEST!
WE ALSO ACCEPT WALK-IN APPLICANTS. WE ARE OPEN FROM MONDAY TO FRIDAY 9AM TO 3PM. BRING 3 RESUMES AND LOOK FOR MS. APPLE OF EXCELASIA-MAKATI.
CONTACT PERSON: MS. APPLE - 09175614086
EMAIL: croasa@excelasiaservices.com
ADDRESS: 2295 JANNOV PLAZA, BLDG. 2, PASONG TAMO EXTENSION, MAKATI CITY
REQUIREMENTS:
-College undergraduates are welcome to apply
-Above average to excellent communication skills (English)
-Experience in BPO/ Call center company is preferred but not required ( at least 6 mos. experience)
-Amenable to work in shifting schedules ( day shift, mid shift, night shift)
-Amenable to work on weekends, holidays, and OT.
-18 YEARS OLD AND ABOVE.
-FULL-TIME SLOTS ONLY!!
-willing to start ASAP
-Kindly prepare your SSS, TIN and NBI clearance for you to be hired fast.
THINK SMART! APPLY NOW AND BE HIRED ON THE SPOT! START ASAP! BE PART OF OUR GROWING TEAM. JUMPSTART YOUR CAREER. TEXT YOUR FULLNAME/JS AT 09212738436 / 09175614086 (MS. APPLE).
Why apply?
-Attractive compensation of 15,000 TO 25,000 pesos plus non-taxable allowance
-Pleasant working environment and professional co-workers
-Night differential of 20% ( for NIGHT SHIFT ONLY)
-Plus quarterly appraisal
-Fast career growth
-Different accounts available (Telco, financial, healthcare,travel and tours, sales, TSR)
-INTERNATIONAL ACCOUNTS ONLY (US, Australian, UK accounts)
ADDRESS:2295 Jannov Plaza, Building 2, Pasong Tamo Extension, Makati City
DIRECTIONS:
-Ride the MRT, get off at Magallanes station
-Walk at the side of Alphaland Southgate mall that will be the Pasong Tamo Extension
-Ride a jeepney and look for Jannov Plaza Building (left side)
-Walk through the driveway then you will see our office.
FOR FASTER APPLICATION TEXT YOUR
FULLNAME/JS TO MS. APPLE AT 09175614086
OR
CLICK APPLY BELOW!!
WALK-IN APPLICANTS ARE WELCOME TO APPLY! JUST BRING 3 RESUME AND LOOK FOR MS. APPLE. (MONDAY-FRIDAY 9:00AM TO 2:00PM)
DON’T FORGET TO LOOK FOR MS. APPLE OF EXCELASIA. GOODLUCK! :)
REQUIREMENTS:
- Candidate must possess at least a Bachelors/College Degree, Doctorate Degree, Post Graduate Diploma / Masters Degree, Professional License (Passed Board/Bar/Professional License Exam), Vocational Diploma / Short Course Certificate
- At least 0 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Years Experience Employee, Fresh Grad/Less Than 1 Year specializing in Customer Service or equivalent
- Permanent / Full Time position available.
Specialization:
- Customer Service
Educational Level:
- Bachelors/College Degree
- Doctorate Degree
- Post Graduate Diploma / Master's Degree
- Professional License (Passed Board/Bar/Professional License Exam)
- Vocational Diploma / Short Course Certificate
